FAQ

Q : What is Tring?
A : Tring is a Celebrity engagement platform which allows users (fans) to have a 2-way connect with their favourite celebrities. Tring strives to ensure every fan gets an equal opportunity to connect with their favourite celebrity.

Q : What are the engagement and connection services offered by Tring?
A : Tring keeps adding newer and deeper engagement products regularly. Presently we offer the below 4 options. However, subscribe to our free newsletter to be updated every time we have a new product and celebrity on the platform.
1) Personalised video messages – Celebrities record an approx. 30 second personalized video with the message content as given by the user. The video can be booked for yourself or for gifting. Common uses are birthday wishes, anniversary, get well soon, all the best, apologies, etc.
2) Video Call – Celebrities get on a 10 minute video call with the user (monitored). The user can invite up to 4 friends on the call.
3) DM on social media – Celebrities send a single text message to the user on social media (Instagram) from their verified account.
4) Wishes on Air – Users can request for personalised audio wishes for themselves or their loved ones live on radio, at a time and date of their choosing, from their favourite Radio Jockey.

Q : What is the process to book a Tring video?
A : It is very easy and does not take more than a few seconds to book a Tring. The user simply needs to provide details like the sender's name, recipient's name, occasion, detailed message they would like to convey, along-with the delivery details and Tring shall help create the most unique and permanent gift, to be cherished for a lifetime.

Q : How much time does it take for my request to get delivered?
A : Usually, it takes a maximum of 7 working days to process your request. However, we try our best to ensure we stick to your preferred date and close the requests. We also offer 24-hour delivery from some celebrities, for those last minute bookings. The process time is subject to celebrity availability.

Q : What should be the length of the user message?
A : For a standard video message of about 30-45 seconds, the user message should not be longer than 750 characters.

Q : Are the prices visible on the website also applicable for brand/ corporate orders?
A : The prices displayed on the website are for individual, personal and non-brand orders. However, the celebrities are available for brand orders, including but not limited to: awareness, corporate team-building, corporate customer-gifting, brand endorsements, and similar branding orders through Tring. Please reach out to us on +91-81690 73903 (Phone call/ WhatsApp) or [email protected] so we can help you find the perfect celebrity for your brand requirement, at the most economical pricing.

Q : What if Celebrity does not complete the video?
A : This is very, very rare but if due to some unforeseen circumstances, the celebrity is unable to complete the video request at a time, we shall process your refund for the full amount immediately. We encourage you to re-book your order as per our order guidelines, and Tring team shall strive to get you the perfect video message from your favourite celebrity.

Q : Will the celebrity say the exact same message as requested by the user?
A : Yes, well pretty much. It is important that your order complies to Tring standard order guidelines and is not an inappropriate request. However, it is at the discretion of the celebrity to edit message content if required, and decide how and what they say.

Q : Why did my order get declined?
A : It may be due to one or more reasons, including but not limited to: celeb unavailability, inappropriate request or message, business name or brand name mentioned in the personal message request, not enough time, etc. We suggest to re-book the order and place the request following the Tring standard order guidelines. Or you may call us at our helpline number for assistance.